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Energy Culture Commits to Raising the Bar in the Solar Industry

Source: Energy Culture
Posted: 30 Oct 2019
Energy Culture has committed to providing a high level of customer service and a minimum five-year whole of system and installation warranty on all solar systems after signing on to the Clean Energy Council Solar Retailer Code of Conduct.

The code of conduct, which is currently the only solar industry code of conduct authorised by the Australian Competition and Consumer Commission (ACCC), is designed to give consumers peace of mind when making the decision to invest in a solar system by helping them select a quality retailer.

Clean Energy Council Chief Executive Kane Thornton said people had a lot of things to consider when making a major purchase such as a solar energy system, and the process could be confusing.

"By choosing to buy from a business that has signed up to our voluntary Solar Retailer Code of Conduct, you are choosing a business which has committed to a higher standard of quality and service,” he said.

"The solar industry is well regulated, with all systems needing to meet Australian standards and be installed by a specially trained and accredited solar installer. This code is another important step that provides consumers with even greater confidence, and the ability to select a retailer who guarantees a high level of customer service."

Energy Culture CEO Joe Edginton said “we want our customers to have the best experience and signing up to the CEC code of conduct ensure that our solar installations start with the best advice”

Customers should look for the Clean Energy Council Approved Solar Retailer logo to choose a business that has signed on to the code.

Full list of Approved Solar Retailers.

Manly and Northern Beaches community can expect that as Clean Energy Council Approved Solar Retailer, Energy Culture will:

Pre-sale

  • ensure that sales representatives act ethically at all times
  • not engage in any dishonest or misleading advertising or sales tactics
  • educate consumers about their purchase by supplying essential information about the system in writing before entering into a contract.

Post-sale

  • uphold consumers’ legal rights relating to cooling-off periods and refunds
  • provide a minimum five-year warranty covering the operation and performance of the entire solar system
  • fully inform customers about the processes involved between system installation and network connection, or facilitate this process on their behalf

Energy Culture is a solar and electrical trade on a mission to contribute for a sustainable planet, Energy Culture was built to help people reduce energy costs and enjoy clean, reliable, and safe sources of energy.

 

 
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